HighSpin Casino Data Protection

At HighSpin Online Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you access our platform at highspin.com. Whether you're exploring our 6,000+ slots, using the HighSpin casino login, or contacting our support team, we want you to understand exactly how your data is handled. Please read this document carefully before using our services.

Who We Are

We are Costa Matrix Group LLC (legal person number 3-102-934519), the operator of HighSpin Online Casino. We operate under a licence issued in Costa Rica, under regulations to Law No. 9050. Our registered business is responsible for all data processing activities connected to the HighSpin platform. If you have any questions about this policy, you can reach us at support@highspin.com.

Information We Collect

When you register and interact with our HighSpin Casino platform, we may collect the following categories of personal data:

Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and account credentials used for the High Spin casino login
• Copies of identity documents required for verification purposes

Financial Data

• Payment method details, including card information, Apple Pay, Google Pay, Open Banking, and cryptocurrency wallet addresses
• Deposit and withdrawal transaction history
• Information related to your chosen currency (EUR, GBP, USD, AUD, BTC, ETH, and others)

Usage and Technical Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, games played, session duration, and click behaviour
• Information collected through cookies and similar tracking technologies
• App usage data if you access us via the HighSpin app

How We Use Your Data

At High Spin Casino, we use the information we collect for specific, legitimate purposes. We do not sell your personal data to third parties. The primary purposes for which we process your data include:

• Creating and managing your casino account
• Verifying your identity and age to comply with our legal obligations
• Processing deposits and withdrawals through your chosen payment method
• Providing customer support via live chat and email
• Administering bonuses, including our Welcome Package, reload bonuses, cashback rewards, and the HighSpin Lottery
• Detecting and preventing fraud, money laundering, and responsible gaming violations
• Sending you relevant promotional communications, where you have consented
• Improving our platform based on your usage patterns and preferences

Legal Basis for Processing

We process your personal data under several legal bases depending on the nature of the activity. Our HighSpin Online Casino relies on contractual necessity when processing data to deliver our gaming services to you. We rely on legal obligation when performing identity checks, fraud prevention, and anti-money laundering procedures. Where we send marketing communications or use non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies across the HighSpin Casino platform to ensure our website functions correctly and to improve your experience. Cookies help us remember your preferences, analyse traffic, and deliver relevant content. We use the following types of cookies:

Essential Cookies

These are necessary for the site to function. They enable you to log in, navigate between pages, and use core features securely. You cannot opt out of essential cookies.

Analytical Cookies

We use these to understand how visitors use our platform — which pages are most visited, how long sessions last, and where users encounter difficulties. This helps us improve your experience on casino HighSpin.

Marketing Cookies

With your consent, we may place marketing cookies to show you relevant advertisements on third-party platforms. You may withdraw this consent at any time through your browser or cookie settings.

Data Sharing and Third Parties

We may share your personal information with trusted third parties only where necessary and lawful. At HighSpin Online Casino, we work with:

• Payment processors and financial institutions to handle your transactions
• Game providers such as Pragmatic Play, NetEnt, Play'n GO, Evolution, and 55+ other software partners
• Identity verification and KYC service providers
• Responsible gaming organisations where required by our licence conditions
• Legal and regulatory authorities when required by law

All third parties we engage are required to handle your data with the same level of care that we apply ourselves. We do not share your data for third-party marketing purposes without your explicit consent.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licence obligations. Financial and transactional records may be retained for a minimum period to satisfy anti-money laundering and regulatory requirements. When your data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data that we hold:

• The right to access a copy of the data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time
• The right to data portability where technically feasible

To exercise any of these rights, please contact us at support@highspin.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

We at HighSpin Casino take data security seriously and implement appropriate technical and organisational measures to protect your personal information. These include SSL encryption across our platform, secure storage of sensitive data, access controls limiting who within our organisation can view your information, and regular security assessments. However, no system can guarantee absolute security, and we encourage you to use strong passwords and keep your login credentials confidential.

Restricted Countries

Our services are not available to residents of certain jurisdictions, including the USA, Russia, Ukraine, China, Iran, North Korea, and a number of other countries listed in our Terms and Conditions. We do not knowingly collect personal data from individuals in restricted territories. If we discover that data has been collected from a restricted jurisdiction, we will take appropriate steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you through your registered email address or by posting a notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your data at High Spin Casino.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data at HighSpin Online Casino, please get in touch with us using the following contact details:

• General enquiries: support@highspin.com
• VIP and high-value account queries: vip@highspin.com
• Live chat: available 24/7 via our website

We are dedicated to handling your enquiry promptly and transparently. Your trust matters to us, and we remain committed to maintaining the highest standards of data protection across every aspect of our HighSpin Online Casino platform.